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Dealing With People You Can't Stand
At best, such people can make life stressful and unpleasant. At worst, they can keep you from achieving important goals. The good news is that you don't have to let them do either! It's fully within your power to bring out the best behavior in people who are at their worst.Sound impossible? It's not. Just ask the millions who have benefited from Brinkman and Kirschner's proven, innovative approach to dealing with difficult people. From this one-of-a-kind guide, you'll learn:* How to identify 10 bothersome behaviors, and deal successfully with each of them!* How difficult people think, what they fear, and why they act the way they do.* How to use advanced, sophisticated "listening techniques" to unlock the doors to people's minds, hearts, and deepest needs.* How to cultivate nine "take-charge" skills that turn conflict intocooperation by reducing the differences between people.* How to change the destructive behavior of the tank...the know-it-all...the grenade...the whiner...and many more!Dr. Rick Brinkman and Dr. Rick Kirschner are naturopathic physicians, professional speakers, and trainers, and the coauthors of the bestselling audio and video tapes How to Deal with Difficult People, which have sold more than 300,000 copies. Since 1980, they have shared their insights with audiences across the nation and around the world through their company, R&R Productions.