How To Manage Problem Employees

There was a time when people were committed to working hard and being productive in the work force; however, our work ethic has taken a nosedive. The entitlement mentality of today’s work force has created a labor pool of spoiled brats who don’t want a job - they just want a paycheck. In response to this trend, Glenn Shepard has written How to Manage Problem Employees. A comprehensive “how to” for employers, this book covers everything from how to set new hires up for success, instead of failure and how to properly structure compensation packages that maximize employee involvement and work ethic to how to walk employees though self evaluations while dealing with problem areas before they actually become problem behavior and motivating slow, lazy, and generally unmotivated employees. Readers will learn the different personality types, and how to handle specific manifestations of each personality, including gossiping, back stabbing, direct confrontation, hypochondriacs, crying, breaking the chain of command, and sarcasm, and how to terminate employees and stay on solid legal ground. Special Feature Uses the latest approach to a serious problem: Unlike other books about service, this book helps readers understand the leadership imperative of caring for employees so that they can better care for clients.