Click to view categories for English Books
  • Academic
  • Astrology & Numerology
  • Biography & Autobiography
  • Business & Finance
  • Classics
  • Cookery
  • Fiction
  • Health & Fitness
  • History & Politics
  • Horror
  • Humor
  • Love Story
  • Magazines
  • Non Fiction
  • Poetry
  • Religion & Spirituality
  • Romance
  • Science Fiction
  • Self Help
  • Short Stories
  • Social Science
  • Stock Market
  • Travel
  • Vaastu
  • अनुवादित
  • आरोग्य
View All
Click to view categories for Marathi Books
  • Humor
  • अन्नपूर्णा
  • अनुवादित
  • आत्मचरित्र
  • आध्यात्मिक
  • आरोग्य
  • उद्योग आणि अर्थकारण
  • ऐतिहासिक
  • कथा
  • कविता
  • कादंबरी
  • चरित्र
  • ज्योतिषविषयक
  • नाटक
  • निवडक
  • प्रवास वर्णन
  • मासिक
  • राजकीय
  • व्यक्ती विकास
  • वास्तुशास्त्र
  • विज्ञान आणि तंत्रज्ञान
  • विनोदी
  • शेअर बाजार
  • शेती विषयक
View All
Click to view categories for Kids Books
  • Action & Adventure
  • Ages 13-15
  • Ages 3-4
  • Ages 5-8
  • Ages 9-12
  • Alex Rider Series
  • Amar Chitra Katha
  • Archie
  • Asterix
  • Biography & Autobiography
  • Chhota Bheem Series
  • Comics
  • Encyclopedia
  • Enid Blyton
  • Fairy Tales
  • Famous Five Series
  • Fantasy & Magic
  • Fiction
  • Folk-Tales
  • Goosebumps
  • Grandpa & Grandma Stories
  • Hardy Boys
  • Horror
  • Magazine
  • Marathi
  • Mary-Kate And Ashley
  • Miscellaneous
  • Moral Stories
  • Mysteries & Detective
  • Nancy Drew
  • Non-Fiction
  • Panchatantra
  • Religious
  • Science Fiction
  • Short Stories
  • Teens
  • Tinkle
  • YPS Dictionary
  • YPS Encyclopedia
View All
Service Fanatics: How to Build Superior Patient Experience
- Service Fanatics: How to Build Superior Patient Ex
Reader Rating:
Pages:
288
Publisher:
Price:
1,000
Website:
Available Copies:
1
Total Copies:
1
Front Cover
Back Cover

THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGE Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space. How did Cleveland Clinic turn itself around so effectively and so quickly? More important, how can you do the same with your organization? In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers: How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve it Critical lessons learned regarding organization, recruitment, training, and measuring service excellence Ways in which the Clinic aligned its entire workforce around its Patients First strategy How leaders improved the critical element of physician communication Rather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives. Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare. Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.

Related Books




This book has no reviews yet. Be the first one to write a review