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Creating Competitive Advantage
Whether you are a retailer, manufacturer, distributor, or service provider
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Serving Two Masters ?
C. William Pollard joined ServiceMaster in 1977 and has served not once but twice as its CEO. His first term as CEO was from 1983 to 1993, a period characterized by major change, including the introduction and growth of the company"s consumer group. In 1999, Bill returned as CEO and served for sixteen months until the process of electing his successor was completed. During his leadership, ServiceMaster was recognized by Fortune magazine as the #1 service company among the Fortune 500. ServiceMaster was also identified as a "star of the future" by the Wall Street Journal and recognized by the Financial Times as one of the most respected companies in the world. In 2004, Pollard received the Rev. Theodore M. Hesburgh Award for Business Ethics at Notre Dame.
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Ice Cream Maker
Innovation, claims quality consultant Subir Chowdhury, is part of America’s DNA. No other country in the world matches America’s creative drive and its ability to turn innovative ideas into revolutionary products–from antilock brakes and steel-belted radial tires to sophisticated software and microprocessors. But as fast as we introduce new products, we lose the markets we establish to countries that know how to manufacture higher quality versions for less money. As Japanese and European firms win market share by concentrating on quality, America is continually forced to rely on innovation to stay ahead. In The Ice Cream Maker, Chowdhury uses a simple story to illustrate how businesses can instill quality into our culture and into every product we design, build, and market. The protagonist of the story is Peter Delvecchio, the manager of a regional ice cream company, who is determined to sell its ice cream to a flourishing national grocery chain, Natural Foods. In conversations with the Natural Foods manager, Peter learns how the extraordinarily successful retailer achieves its renowned high standard of excellence, both in the services it provides its customers and in the foods it manufactures and sells. Quality, he discovers, must be the mission of every employee; by learning to listen, enrich, and optimize, he can encourage and sustain the highest levels of quality in everything the company does. Like Fish! and Who Moved My Cheese? The Ice Cream Maker offers an essential and universal lesson about one of industry's foremost challenges in a thoroughly engaging style. For managers and executives, small business owners and entrepreneurs, The Ice Cream Maker is a compelling, eye-opening guide to the most effective ways to achieve excellence and become industry leaders on the global stage.
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Superstar India
This is a story about India. My India. It is a very personal story. You see, I'm exactly as old as India is.' It all began when, viewing the breathless preparations for independent India's 60th birthday celebrations--and poised then on her own sixth decade
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Secrets of the Millionaire Mind
For the first time, the secrets, principles, and techniques of Eker's popular personal success seminars are captured on the page for readers across North America. Eker teaches people how to play the inner game of money so that they not only achieve financial success, but keep it once they have it.
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What Just Happened
For the past decade change seemed to happen over night, every night. Fueled by the exponential rise of technology, the digital revolution was difficult for many to make sense of, but James Gleick watched and analyzed, criticized and commended, participated in and prophesized about the instantaneous transformations of the world as we knew it. What Just Happened is a collection of Gleick
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No More Letting Go
for the last twenty years. The conventional wisdom offered to an addict
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Future Shock
Future Shock is about what is happening today to people and groups who are overwhelmed by change. Change affects our products, communities, organizations--ever our patterns of friendship and love. Future Shock vividly describes the emerging super-industrial world--tomorrow's family life, the rise of new businesses, subcultures, life-styles and human relationships--all of them temporary. Future Shock illuminates the world of tomorrow by exploding countless cliches about today. Future Shock will intrigue, provoke, frighten, encourage and, above all, change everyone who reads it.".
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50 Great Short Stories
50 Great Short Stories is a comprehensive selection from the world
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The Interpretation Of Dreams
Now, in this definitive translation by James Strachey, Freud's timeless exploration of the dream world is clearly and precisely rendered. Including dozens of case histories and detailed analyses of actual dreams, THE INTERPRETATION OF DREAMS remains an invaluable tool in helping us all discover the truth about ourselves.
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Games Alcoholics Play
The most lucid account of the patterns of problem drinkers ever set down in a book! Drawing on soundly tested theories of transactional behavior, Dr. Steiner describes the three distinct types of alcoholics -- Drunk and Proud, Lush and Wino -- and their games, scripts and rackets: Debtor... Kick... Cops and robbers... Plastic Woman... Captain Marvel...Ain't it awful... Schlemiel... Look how hard I've tried... and others. His approach is the single most useful tool for dealing with alcoholism since A.A. and the Twelve Steps, and offers the first real help -- and hope -- for problem drinkers and their families.
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Murder list
There are few authors who can weave nail-biting thrills, edge-of-your-seat drama, and romantic suspense as masterfully as Julie Garwood. Now she ratchets up the tension with Murder List, in which evil is on the hunt
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A New Leash on Life
Dog trainer Jane Connor has always preferred the company of canines, so when her kennel is destroyed in an Arizona wildfire, she finds her whole world in ashes. Jane managed to rescue all the animals, but her status as a local hero won't pay the bills. Soon she's reluctantly agreeing to work on a reality TV series about life on the dog show circuit-starring herself and her golden retriever, Shadow. Jane has complete confidence in Shadow's star quality-until she sets eyes on their chief competitor:an irritatingly perfect little papillon! Worse, the dog is attached at the leash to hunky Cole Forrest. Jane can hardly hide her attraction off-camera, so how will she conceal it from a national audience? It's exactly the kind of distraction she doesn't need. But in a summer of surprises, Jane just might discover that an old dog learn new tricks-when love is the treat.
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Coping with difficult people
Bosses, friends, family members, they've made your life hell -- until now! Based on fourteen years of research and observation, Dr. Robert Bramson's proven-effective techniques are guaranteed to help you right the balance and take charge of your life. Learn how to: Stand up to anyone -- without fighting.Blunt a sniper's attack.Get a clam to talk.Cut off a Sherman tank at the pass.Manage bulldozers.Get stallers off the dime.Move a complainer into a problem-solving mode.Learn the six basic steps that allow you to cope with just about anyone. Reclaim the power the rightfully belongs to you in any relationship!
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The Secret
Fragments of a Great Secret have been found in the oral traditions, in literature, in religions and philosophies throughout the centuries. For the first time, all the pieces of The Secret come together in an incredible revelation that will be life-transforming for all who experience it. In this book, you'll learn how to use The Secret in every aspect of your life -- money, health, relationships, happiness, and in every interaction you have in the world. You'll begin to understand the hidden, untapped power that's within you, and this revelation can bring joy to every aspect of your life. The Secret contains wisdom from modern-day teachers -- men and women who have used it to achieve health, wealth, and happiness. By applying the knowledge of The Secret, they bring to light compelling stories of eradicating disease, acquiring massive wealth, overcoming obstacles, and achieving what many would regard as impossible.
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Secrets Of A Pix Up Fanatic
Ever since her former boss introduced her to her handsome, brilliant husband-to-be, Susan Shapiro has been on a marital mission. So far, she
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Chicken Soup For The Teenage Soul III
Jack, Mark & Kimberly understand that more and more life is a struggle for you. Not just dealing with the tragedies that seem to plague them so often, but also handling the daily pressures that pervade their lives. This book, like the first two volumes in the series, will help them, and will serve as their guide and constant companion.
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Chicken Soup For The College Soul
College is a time of excitement, exuberance and triumph, as well as one of anxiety, doubt and confusion. Readers will identify with the stories that express feelings they undoubtedly share as they stand at the brink of adulthood, sometimes ready to take the world by storm, other times wondering whether they will ever be ready. This book deals with the myriad issues of college life, from homesickness to partying to G.P.A.s and everything in between.
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Taste Berries For Teens
Being a teenager is hard. This book shares what other teens have learned about life so far. Its not advice from adults, but from peers. Teen years are a time of turmoil. This book helps make the years bearable by answering many of the questions that come up, by showing that there are lots of teens experiencing the same things and by just giving encouragement.
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Natchez flame
A woman of courage and honor. She sold everything she owned to go west and marry a powerful land baron she'd never seen. But Priscilla Wills hadn't counted on the gunfight--or the gun--fighter--who would change her life: the tall, broad-shouldered man who killed her guardian in self-defense. Reluctantly he agreed to take her through the dangerous Texas back country to her fiance's ranch. She hadn't planned on a journey that would take her into a stranger's soul as he delivered her into another man's waiting arms. A man who lived by the gun. He was an outlaw--yet Brendan Trask unleashed in the prim and proper Priscilla a fiery passion that matched his own. But a man running for his life couldn't afford a woman who hungered for the security that only her wealthy fiance could provide.
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The Edgar Cayce Handbook For Creating Your Future
The once-esoteric secrets of Edgar Cayce, the twentieth century'smost famous clairvoyant, are now the tools that can help you create your future. The Edgar Cayce philosophy paradoxically promises two things. First, you can create your future: You are an extraordinary beingwith powers to shape your life. Second, your future can create you: Your life has a destiny that draws you toward it. This remarkable handbook presents Cayce's twenty-four spiritual keys, which can unlock the doors of self-understanding. They operate like formulas that teach us about the mysteries of livingand are evident to anyone who is willing and able to look closelyat life. As you will see, these principles can be applied to every situation, and you can begin to use them instantly in your everyday life.
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Banker to The Poor
It’s not people who aren’t credit-worthy. It’s banks that aren’t people-worthy’ —Muhammad Yunus Muhammad Yunus, winner of the Nobel Peace Prize in 2006, set up the Grameen Bank in Bangladesh to lend tiny sums to the poorest of the poor, who were shunned by ordinary banks. The money would enable them to set up the smallest village enterprise and pull themselves out of poverty. Today, Yunus’s system of ‘micro-credit’ is practised in some sixty countries, and his Grameen Bank is a billion-pound business acknowledged by world leaders and the World Bank as a fundamental weapon in the fight against poverty. Banker to the Poor is Yunus’s own enthralling story: of how Bangladesh’s terrible 1974 famine underlined the need to enable its victims to grow more food; of overcoming scepticism in many governments and in traditional economic thinking; and of how micro-credit was extended into credit unions in the West
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Blink
This Book is all About those moments when we know something without knowing why. Here Malcolm one of the world's most original thinkers, explorers the phenomenon of blink showing how a snap judgement can be far more effective than a cautious decision.